We don’t just service Yale’s!!!

I am re-posting a blog we did a while back. It’s just that good! Enjoy!

I received a call asking if we were able to service any other type of equipment besides the Yale brand product. The person had gotten our phone number off the side of one of our Mobile service vans he had consistently seen at a customer’s location next door to their plant.

Throughout the conversation, I learned they were dissatisfied with the service and repairs they were receiving from a different company, having to call repeatedly for the same machine being broken, paying for several return trips even though the machine was never fixed correctly to begin with. He was very specific in his request, although they had a whole plant full of equipment, we were only allowed to diagnose and repair the 3 pieces of equipment that were broken at that time. I visited with him about our response time, hourly charge, and maintenance scheduling, assuring him that we are fully capable of taking care of all of their equipment needs.

Our mechanic responded the next day, only allowed to look at the 3 specific machines, none of which were Yale products. At this time, in their facility they had Hyster, Caterpillar, Genie, Advanced Sweepers, and Ez-Go carts. Being a fully certified mechanic, he was quickly able to determine the cause of failure on all three pieces of equipment. He fully explained each failure to the customer and exactly what needed to be done to repair the machine. He received permission to order parts and returned the next day to complete the repairs. The customer was back to being fully operational within 48 hours of originally contacting us.

A week later they called us back out to their location to look at one of their diesel Hyster’s. This particular machine had been having starting problems for a while. Although it had been serviced and repaired several times by another company, the issue still remained un-resolved. We dispatched our mechanic, and with an $8.00 relay, he was able to fully resolve the starting issue. The customer was so impressed with our mechanic’s ability to diagnose and quickly repair their machines, they signed up for a quarterly service schedule on all their equipment. At first they just called us for repairs on their older units, but quickly came to a point where they called us to repair machines that were still covered under a warranty program by another dealer due to the fact that our quick response and repair time saved them money when taking into consideration their ability to continue their production with the machines being fully operational.

-by Rob Allen, Service Manager, Topeka location

0% Financing

We normally don’t blog about equipment, but this is just too good to pass up.

We have a limited supply of MPBs that we are offering at 0% financing for 12 months.  Now would be a great time to replace any old equipment that you have, or add to your existing fleet.

These are available at both our Wichita location (800-333-6576) and our Topeka location (800-864-7980).  These will be available October 30, 2011.

If you have any questions, please give us a call or visit us at www.berrymaterial.com

David Brake 316-655-8476 – Wichita

Craig Simonsen 316-393-5277 – Wichita

Gene Ogle 785-640-8100 – Topeka

 

We’ve Been Robbed

Recently we got onto Jigsaw (www.jigsaw.com) and were looking around.  For those of you who don’t know what Jigsaw is, it is a contact list of knowing who’s where.  As we were looking, we saw that someone else had added on to our account and made themselves the President of our company.  They changed our website to theirs, changed our phone number to theirs and changed our address to theirs.

At first I was furious.  How dare they, but as I thought about it, the best form of flattery is to copy someone.  I do agree this was over and above what a normal person would do.  If you want to know what we have, that obviously others want, give us a call at 800-333-6576.  We would be happy to help.

This is also a good time to discuss safety.  Make sure when you are contacted by a company that they are actually with the company they say they are with.  A simple phone call to their home office will let you know if they work there, used to work there, or are not even associated with that company.  Seems a little silly, but it may save you time and money in the long run.

If you would like more information about us, go to www.berrymaterial.com .  We are also on Twitter, Facebook and LinkedIn.  We don’t mind if you would like to just Follow us.

Annual Fish Fry

It’s time once again for our Annual Fish Fry.

When? Friday June 24, 2011 3:30 PM Til ?????

Where? At our Berry Material Handling location in Topeka at
1149 SW Winding Road

This year we will feature Barbeque Ribs from Juniors!!!

In recognition of YOU, our customer!

Join us for Good Food, Good Times and Good Friends!!!!

Be Healthy

Berry Material’s new fiscal year started April 1st. Our annual benefits meeting was this morning and we all came out of the meeting with hope for the future. We still don’t know what the economy is going to do, but a plan is in place no matter what happens. We are a strong company and will remain so in the future.

Berry Companies is adopting a “Be Healthy” attitude across all divisions. Free health screenings, not only for the employees, but also for the family members of our employees. The numbers are staggering for undetected heart disease, diabetes, stress related illnesses, etc.

If these free health screenings help one person discover a health issue that they didn’t know about, we have helped that one person become healthier, happier and a better employee.

Berry Companies philosophy is to give back as much as possible to the communities where we are located. By giving something back to our employees we are accomplishing two things:
1. A better employee, with fewer sick days, and
2. A stronger more educated person in our community that can in turn help someone else.

“Lots of people know what to do, but few people actually do what they know. Knowing is not enough! You must take action.” ~ Anthony Robbins

How many of us know what to do, but make the decision everyday not to do it? Berry Companies is taking action. How about you?

-by Judy Naramore, Credit/Marketing Manager, Wichita division

Dealer of Excellence

Berry Material Handling has been awarded “Dealer of Excellence” for 2010, obtaining this distinction the past 14 years straight.

“Dealer of Excellence” is a program administered by NACCO Industries, Yale forklifts, and evaluates each of its dealers in five key categories.  These categories are:

• Market Share
• Sales Management
• Aftermarket
• Short Term Rental &
• Financial Services.

This program provides an objective process to identify Yale’s top performing dealers. It is designed to recognize dealers with focused leadership who have driven their companies to the highest level of performance in all areas of the business.  Berry Material Handling is one of only 6 dealers nationally that have achieved this status consistently since the inception of the program. 

by Joe Wilson, President

Now That’s Service

We had a customer call looking to rent a quad-mast forklift that would reach 20 foot high in the air. They wanted to do a survey to see how much more efficient their warehouse could be if they could stack materials one more pallet high. 

We were able to arrange for the forklift to be delivered to the customer that same day (even though it was 9 o’clock at night).  When I spoke with my customer the next morning they were incredulous at the service we had provided them. I told them it was all part of how we operate here at Berry Material Handling.  In our eyes every customer is our most important customer, and we will work to provide the most sensible, economical, and time sensitive solution that is possible. 

By Ryan Harris, Rental/ Equipment Mgr. – Wichita location 

Customer Appreciation

Berry Material Handling is having a Customer Appreciation Day on June 10, 2011 at our Wichita Location, 3769 McCormick on Friday, June 10, 2011 from 11:00 AM—4:00 PM.  Lunch will be served at 11:00 AM, (first 500 people).  Bring canned food items to be donated to The Kansas Food Bank.  Bring your business card to enter for Door Prizes. (TV, camping gear, gift cards, etc…..).  We will also have Demonstrations & tours. 

We really appreciate our customers and we want to show you in a big way.  There are some new things that we would love to show you in regards to material handling.  We are also giving tours of our facility.  Every time we take someone on a tour of our building they say, “Wow, I didn’t know you did that.”  Come take a tour and see what it is that we do.  If you have any questions, please feel free to contact jnaramore@berrymaterial.com or call (316) 945-0101. 

By Judy Naramore, Marketing Manager

Logo Contest— $300 cash prize

The Situation:  We are updating our logo and we are calling on you to help.  The new logo needs to identify what we do and who we are.

The Objective:  To create a logo for Berry Material Handling, (and earn some notoriety for yourself in the process). 

General Info:  Submissions of qualifying nature will be passed on to the Marketing Team at Berry Material Handling.  Creativity, originality, aesthetics, use of space and color will all be used to measure the logo’s merit.

The Guidelines:  Logos should include the phrase “Move.  Store.  Organize.” somewhere in the design.  Beyond that, it’s all you. We are a Yale Forklift distributor so the Yale Gold and Black are a good choice for colors.  We are not limited to these colors though.

Where to Submit:  Send logos to jnaramore@berrymaterial.com.  Please include your name and your preferred email address.  Logos should be submitted in PDF format.  (Please double check the spelling on the email address before submitting, it’s a long one.)

The Rules:  This contest is void where prohibited. All submissions become the property of Berry Material Handling.  Entries must be received by midnight on March 31, 2011. Any prizes awarded will be at the sole discretion of Berry Material Handling. Top entrants will be recognized on our website at www.berrymaterial.com .   

The entry must be your original design, and not a copy that may be subject to copyright laws.

Upon completion, all entries will be judged by the Marketing Team at Berry Material Handling and the one entry with the most votes will be contacted and awarded a $300 cash prize (US).

One of our Heroes

We received a call from a new customer we had just signed up on a service schedule.  After our first PM (preventive maintenance) service, she called to say that they have been dealing with a competitor for the past four years on their machine, and every time they serviced the machine, the customer had to call them back out to make adjustments for their machine to run properly.

After we serviced their lift, for the first time since they bought the machine, she was able to start and operate the lift without any problems at all.  She was so happy, she said the lift now runs better, after one PM, than it ever has since they’ve owned it.  She said our mechanic was so polite and knowledgeable, that it was a pleasure having him at their location.  She couldn’t be happier and would recommend us for service and repairs to anyone that asked.

Eric Liddle, Field Mechanic for our Topeka location received our “Berry’s Hero” award.  Congratulations Eric!

By Rob Allen, Service Manager, Topeka location